1) ABOUT US AND HOW TO CONTACT US

Corbieco Travel (Holiday4World Turizm Sanayi ve Ticaret Ltd. Şti.) is a licensed travel agency operating under TURSAB license no: A-15144. Our registered address is Cumhuriyet Mahallesi, Muammer Ülgen Sokak, No:15/2, Kuşadası, Aydın, Türkiye. In these terms, “we”, “our”, or “us” refers to Corbieco Travel.

For any inquiries, please contact our customer service team at [email protected] or through the contact form and live chat on our website: www.corbiecotravel.com.

2) ABOUT THESE TERMS

These Terms and Conditions govern your use of our website and the services offered through it, including bookings for tours, accommodation, flights, car rentals, airport transfers, attraction tickets, and related travel services (“Travel Products”) whether provided by us or third-party suppliers (“Suppliers”).

When you make a booking, you agree to both these terms and the specific terms and conditions of the relevant Supplier. In case of a conflict between Supplier terms and ours, our terms shall prevail.

These terms also outline your rights and responsibilities while using our website. Please read them carefully. If you do not agree to them, you must not use our website or services.

By using our services, you confirm that:

• You are legally capable of entering into binding contracts;

• You are booking for yourself or with full authority for others;

• All information provided by you is accurate.

We reserve the right to amend these terms. The latest version will always be published on our website.

3) WEBSITE USAGE RULES

• We may update or modify the website for business or legal reasons.

• Website availability may be suspended for maintenance or unforeseen circumstances. We do not guarantee uninterrupted service.

• You are responsible for the confidentiality of your login credentials.

• You must not use our website for unlawful purposes.

• All intellectual property on the website belongs to us or our licensors. Unauthorized use is prohibited.

4) BOOKING TERMS

a) Booking Process

Once a booking is completed, a confirmation email with booking details and reference number will be sent. It is your responsibility to check the information and notify us immediately of any inaccuracies.

b) Prices and Payments

Prices are displayed in local or selected currencies. You may be required to pay in full or provide a deposit depending on the product. Exchange rate fluctuations and bank fees are the customer’s responsibility.

c) Cancellations and Refunds

Cancellation policies vary by product and Supplier. You will be informed of specific policies during the booking process. Refunds (if applicable) will be processed to the original payment method.

d) Changes to Bookings

Changes to bookings depend on Supplier policy. We will assist you where possible, but cannot guarantee modifications.

e) Our Right to Cancel

We reserve the right to cancel a booking due to insufficient participation, force majeure, or unforeseen circumstances. In such cases, you will receive a full refund or alternative options.

5) CUSTOMER RESPONSIBILITIES

• Ensure you have valid travel documents (passport, visa, ID, vaccination proof).

• Comply with health, safety, and customs regulations of the destination.

• Arrive on time for transfers and scheduled tours.

• Secure your own travel insurance. We strongly recommend comprehensive insurance for all trips.

6) LIABILITY

We act as an intermediary for products provided by third parties. We are not liable for:

• Supplier errors or service failures;

• Changes, delays, or cancellations by airlines or hotels;

• Missed connections or departure times due to personal delays;

• Inaccuracies in customer-provided information;

• Force majeure events including but not limited to natural disasters, strikes, wars, pandemics, government actions, and technical issues beyond our control.

You agree not to use our website for business or commercial purposes. We are not liable for loss of profit or opportunity.

7) PERSONAL DATA

We collect, store, and process your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable European and international data protection laws. Your data will only be used for the purposes of booking and customer service, and never shared with unauthorized third parties.

You have the right to access, rectify, or request the deletion of your personal data. For full details, please see our Privacy Policy: www.corbiecotravel.com/privacy-policy

8) COMPLAINTS

For any service-related complaints, please email [email protected]. We aim to resolve all issues in a fair and timely manner.

9) GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of the Republic of Türkiye. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Kuşadası, Aydın, Türkiye.

10) LANGUAGE

These Terms and Conditions are drafted in English and Turkish. In case of any discrepancies, the Turkish version shall prevail.

Thank you for choosing Corbieco Travel.